What Does Customer Service Look Like Around Window Replacement?

When you are working on any major home improvement project, the overall idea might make you a little nervous. Perhaps you’ve never taken on a project like this before and you know it’s going to cost a good deal of money. It makes sense that you would be timid about moving forward. But when you really need replacement windows in Sacramento, CA, it’s best to get them so you don’t have to worry about wasting energy and lowering your comfort levels any more than they already have lowered. The good news is that when you work with a reputable window company, you’re going to get the customer service that will put our mind at ease. Here are a few things to expect. If you’re not getting them…move along to another company that will treat you right.

Answered Questions

Window companies understand that you may not have gone through this process before. And if you have, it’s probably been a long time. IT’s okay to ask them questions that feel like beginner questions. They’re used to starting from scratch and working their way up. If you already know some things, that’s okay, too. Ask what you need to know, and you should get answers in a manner that you can understand. If you forget the answers later, ask again. IT’s completely fine.

Communication Ease

When you are working on a big project like getting new windows and you have a question, you should be able to get a hold of someone easily. When you call the window store, you should either get someone right away, or you should be able to leave a message that is promptly returned. If you prefer to work by email, you should also get answers that way quickly. Communication should be easy, and you should never find yourself trying and trying to get ahold of the representatives.

Details In Writing

Once you get to the point where you want to see how things lay out and what everything will cost for sure, you should get a quote in writing. These datils are important and everything will be laid out so you can easily read it, change what you want, and have the quote in writing so no one can say anything different later.

These are just a few of the key things you’ll want in customer service when you are working with representatives on replacement windows in Sacramento, CA. Give the professionals at Southgate Glass a call at (916) 421-1723 and we are happy to answer your questions or get you set up with a free consultation to get into some of the details. We’d also love to show you around our showroom at 6852 Franklin Blvd Sacramento, CA 95823. When you come in, you can look at the windows we offer, get a feel for the different styles, check out hardware, look into ratings labels, and do anything else you’d like as you make important decisions for your home.