Hi Southgate, I am not a fan of social media, but I will let you know that I am trilled with my new windows, especially the large ten foot window you replaced at the front of my house. It is beautiful, but most of all, I can really tell the difference in how it helps keep the home temperature even. The energy efficiency is very noticable. I have received so many compliments on the window. Thank you all for my great new window. The bathroom window are also lovely.
5701 State Ave, Sacramento
I wanted to take a moment to thank you for the excellent customer service that you provided when I called on Wednesday to confirm my installation on Thursday. You were kind and courteous and I can't thank you enough for noting that if the installers finished early they could call and come earlier to do the installation of my new windows. THANK YOU!!
I would like to also thank Nice and Ed for their professional demeanor and making the new windows beautiful, they even cleaned them for me and that in itself is a big plus. Doing windows isn't on the top of my list! I was so very grateful that they were able to come early and free up the remainder of my day!
Thank you all and please pass this along to whomever might want to see it.
Thank you all again!!
Thanks so much.
Tim Wood/Steven Brown
200 P Street, F34 Sacramento, CA 95814
Just wanted to tell you how happy I am with the door that the Southgate installers put in. I really appreciate your company waiting to install to coordinate with the roof people. I also appreciate the installers waiting when the roofers ran into a problem. The work is all completed now and looks really great.
Thanks so much.
We had them install new dual pane, low e windows about a year ago and they still look great. It only took them a day to install 5 windows and they were very courteous and prompt. Great service!
We want to thank you for the exceptionally good work done on our windows. The two men who worked on our widow were courteous and polite, they were also very efficient and fast. The older gentlemen explained all our questions we had. They also did a great job of cleaning up after themselves.
We love our new windows and we had a lot of compliments on them.
Al and Georgie D. Celli
5 Stars (Yelp.com)
These guys are great, and I love supporting locally owned businesses. We have 2 dogs that love to scratch on the screen of our sliding glass door to get in or out. Of course, the screen was ruined, and the frame was bent, so we wanted to put that pet resistant screening in. We also had a double pane window in a bathroom that cracked. We also had 2 other window screens to be replaced. Southgate Glass came out and gave me an estimate that seemed too good to believe. They came out and did all that in about 1 1/2 hours, and the worker also added rollers to the bottom of my slider so it will now slide smoothly, fixed the track of the screen (which was originally installed upside down), and put 2 more screws on the sliding door lock so it wouldn't jiggle. The invoice was exactly the same as the original quote.
Based upon the reviews above, I'm going to call them for blinds.
Andy B. Sacramento
5 Stars (Yelp.com)
These guys came highly recommended from a friend and now I know why. They were very prompt, professional and inexpensive. I had them remove mirrors from two very large walls. They did a great job in a short period of time and cleaned up before hauling everything away. They will for sure be the company I call for any of my glass needs in the future.
Anne K. Sacramento
Dear Southgate Glass & Screen,
Just a quick note to say how pleased we are with out new windows and sliding glass doors. What a different they make! We live next to I-5 and we could always hear the roar of the freeway. Now it is like the freeway is not even there! It's GREAT!
Special thanks to Chuck, Willie and Poncho for doing a great job. They were courteous and on time each day. They worked well together and completed the job quickly and efficiently.
We also wish to thank Marianne for coming to our home and giving us a detailed and professional analysis of our window and door needs.
Everything turned out great! Two thumbs up to you guys! We've already noticed a reduction in our heating in the mornings. It should be great this summer! And, to top it off, our house looks terrific!
Audra Bryant & John Gonzales
2411 Walnut Avenue
Carmichael, Ca 95608
RE: Order # 2-7175
Dear Mr. Steven Christian,
Thank you for sending me a very talented and courteous tech to replace my sliding glass door. Mr. Rick Moore was very efficient in evaluating and determining the best course of action. The door was 22 years old and had a number of issues which demanded expert attention. I am very pleased with Mr. Moore's work, attention to detail, and over all professionalism.
Again, thank you and I certainly will not hesitate to refer anyone to your company. If you have any questions please feel free to contact me at (916) xxx-xxxx.
As you know we recently had Southgate Glass replace eight windows and two sliding glass doors in our home. We are extremely happy and wanted to thank you and your employees for a job well done. Larry did a wonderful job in working with us to choose the windows and sliding glass doors that would best fit our needs. He helped us with little details like a new style doggie door that fits right inside one of the sliding glass door panels. What an upgrade from the cumbersome extra panel that we had to deal with before! His suggestion to install the chocolate brown exterior color to blend better with the colors of our exterior walls and trim worked out very well also. Then Ron and his crew did a great job on the install. They showed up on time, were professional and were very meticulous in their clean-up. Plus they finished when they said they were going to finish. You should be proud of your employees.
Thank you again for a job well done.
Brenda and Gary Hebert - June 16, 2011
Brenda and Gary Hebert
When Anthony and crew enter my home they worked quickly removing my old windows and put the new windows in. They demonstrated a service that was professional in every way. They never made my family feel uncomfortable with there presence in my home. I absolutely love my new windows. Thanks Anthony and crew. Yes, I recommend this dealer.
Wow am I impressed! Eduardo and Brian showed up and didn't leave until 4pm. Except for a brief lunch break they worked their butts off the entire time. My sliding glass door was perfect! Both Eduardo and Brian are meticulous perfectionist and obviously take pride in their work. Friendly, easy to work with as was Jessica at the desk. I will never go anywhere else but Southgate Glass for anything even remotely related to glass. What a great experience. Thank You Southgate.
John & I recently visited Southgate Glass in Carmichael to look for replacement glass shower doors for our Master Bathroom shower.The Sales Rep. Brian waited on us,he is very professional and polite and he helped us pick out the correct shower door for our home. Rick Moore the Technician installed our shower doors this morning and he is extremely professional and nice. We would recommend this business and staff to anyone needing quality glass in their home.
We are preparing our house to sell and had several windows where glass had to be replaced because of broken seals and several required screens to be replaced. In addition we had a sliding glass door that we thought would have to be replaced. We contacted Southgate Glass (SG) in Carmichael because we had had work done by them previously. Steve, a technician with 14 yrs experience with SG, came and took all the details and measurements. He also provided a cost effective solution to our slider. A couple of days later we were given an estimate. We considered it very reasonable and decided to proceed with the work. Steve arrived on time and worked all day to complete this rather confusing job because of all the windows and rooms involved. We are very pleased with results. Steve deserves an A+ because of his attention to detail and professionalism. We highly recommend SG - Carmichael and will definitely use them in the future.
Local family business with good old fashioned hard work ethics. We use only Southgate Glass for home and refer all my real estate clients to them. Quality workmanship. Great prices too.
Casey P. Sacramento
"Dear Scott and Staff,
Cecelia and I are very happy with the job you and you company did installing our new Milgard Ultra-series windows and Woodclad sliding glass window and doors.
We researched the various window and doors products and installation companies thoroughly over the span of two years. Two highly recommended names kept popping up-Southgate Glass & Screen and Milgard. The initial visit by Willie Davis left a favorable impression that continued with Larry Green who cemented the deal with us through his warm and flexible manner as we compared priced, services, installation techniques, and dates of availability. I knew we hit a homerun when I met with Chuck and his crew; He presented a simple - elegant solution for our particular window application. I often quote him to friends and neighbors who have complemented us on our windows-as Chuck said "...they look like they came with the place." Indeed! You showed up on time, were friendly, even with a sometimes cranky homeowner, and left the place clean and looking great. Excellent work. Thank you!
Thank you also to Joe who helped us on some finish-work at the end. Special thanks to you, Scott, who pulled it all together, helping us iron out the details. Our home looks fresh, updated, and beautiful. Cecelia and I would be happy to recommend Southgate Glass & Screen to anyone who is looking to get a great job, done with care and craftsmanship, at the best price. Thank you, one and all."
Cecelia and Dave Dahms
"The initial representative was a pleasure to deal with. The installation representatives were excellent! Yes, I recommend this dealer."
My experience from start to finish was great. The man that came to explain about the windows was very thorough and polite. I couldn't believe how much info. I was given. My questions were answered, phone calls returned promptly and before I knew it the windows were ready to be installed. The men that came to install the windows were very respectful of me and my home...they answered all my questions (and there were many) in a way I could understand they were very efficient and the clean up was spotless..you would never had known they were here, they hauled away everything. I am more than pleased with my experience and I LOVE my windows. I would recomend Southgate Glass to anyone.
Cindy S. Elk Grove
To: Scott Davis:
I wish to take this opportunity to thank your for replacing the windows that were mistakenly prepared and broken. In addition, I want to confirm what your installer Jerry found when he installed one of the windows.
After Jerry had completed installing the last window, he noticed that the space bar on each side of the window was showing at least a quarter of in (1/4") on either side of the window. His statement was: that is not right and should be replaced". I ask if he was going to report the error and he indicate he would and re-measured the window. Jerry also indicated that it would be about a week and that he would come to install it. I wanted to confirm that I was reported and to make sure the window has Low-E glass.
It's in my opinion that Jerry is a very conscientious employee and wants the job to be completed professionally. Thank your for the service you have given me!
Clifford R. Dachtler
I brought in six wooden sash windows to have glass installed and puttied. For anyone who hasn't ever tried to putty in a window, its really hard to make it look good. Ivan the technician who did the work is defiantly a craftsman. It was beautiful. Thank you.
Dean K. Sacramento
You had a crew of three at my house about two months to change out six windows in my studio. Just wanted to let you know you and your company are true professionals all the way. Excellent work. I am extremely satisfied with your work, your workers, and your attitude overall. I would highly recommend your company to do any future work for me and my friends. Go no further, you have found the best. Thanks for a job well done !!!!
Dennis Dade. Elk Grove
I replaced all the 1970's windows in my home with the South Gate Glass. The whole experience with them was excellent. The sales staff was very helpful and no pressure. The installers, Brian and John were fantastic. Since it was my entire house, they made an effort to cover all surfaces and cleaned up all the debris after the installation. Their work and window quality are first rate.
Elizabeth G. Davis
If you are in the market for QUALITY service and a security screen door, Southgate has the answer. Forget the big box store....their doors are boring. Our new bronzed security door is gorgeous and the installers Steve and Rick were professional prompt and took care of the install seamlessly. We had a great experience with the whole process. I would recommend Southgate window and door services!
Ester S. Shingle Springs
Steve and Rick from Southgate glass just completed the install of our new shower doors in a very small and unique bathroom built upstairs. Steve and Rick were courteous, professional, and we are very pleased with their work. I would post a photo here if I could. A+ guys, thank you. Frank Di Lorenzo, Fair Oaks, CA.
Frank D. Fair Oaks
My visit to Southgate Glass this afternoon was as good as it gets. The service I needed (resizing of a very large piece of mirror) was done quickly and professionally. They are definitely the business I will use for the new shower doors on our bathroom remodel.
Greg F. Elk Grove
For Gen. Manager Dave-
We recently had the pleasure of meeting John Steele. We had 3 window companies lined up for estimates on new windows at our home. After receiving a visit from Anderson Windows rep., we invited John to come out and talk to us about MilGuard windows for our home. John's presentation was FAR, FAR superior to Anderson's. He's the BEST!! Keep him around- he's both fun and professional! His presetation was infinitely more informative and detailed than your competitor. He showed us how to save money on our installation and gave a superior presentation on your product. He made us feel confident and comfortable that we will be exceedingly pleased with your installation. We didn't feel that we were being rushed or having our arms twisted to buy your product. We felt that we were being treated the way John would want to be treated as a consumer. John conveyed confidence and assurance that we would be getting the best product at the best price with the best guarantee available to us anywhere. After visiting your showroom with John we were convinced that we had to look no farther than Southgate Glass for our window needs. We did not bother to call additonal window companies out for estimates because we were sold on MilGuard windows from South Gate Glass!! We are now looking forward to you installing our new windows!! I have every confidence that your installation crew will be as professional, courteous and knowlegeable as John Steele is. When you sent John, you sent the best.Thank You, Hal and Liz Clark.
Hal and Liz Clark
5 Stars. (Yelp.com)
We just had Southgate Glass install two 12' French doors. Larry our project manager was exceptional and so was Eduardo and his team. We're lucky other glass companies didn't return our calls. We experienced top level service and product and highly recommend.
Janet O. El Dorado Hills
Dear Mr. Megarry,
My wife and I recently had Southgate Glass retrofit our home with six Milgard XO windows and one picture window.Thank you for assigning Ron and Alfonso to our project. I can think of no better example of your company's commitment to customer satisfaction than the level of professionalism, and commitment to detail displayed by both Ron and Alfonso. They made doing business with your company a truly enjoyable experience.Attached are two copies of this letter. My wife and I request you present them to Ron and Alfonso, as a formal expression of our appreciation for a job well done.
Jim and Opan Kane, Elk Grove
We replaced 12 windows and two big sliding glass doors in my 16 year-old home, as many of the (cheap) originals had lost their seals and had become foggy and of little insulating value. The windows look great, feel solid, slide effortlessly, and I can already notice the improved insulating quality on these 100 degree days.
The installation team was particularly outstanding. Eduardo and his helper were extremely polite, helpful, hardworking, careful and absolutely meticulous in their attention to detail. They were simply perfectionists, clearly taking great personal pride in their work. Very pleasant to work with, and very good about cleaning up as they went along and at the end of each workday.
I would give this company my highest recommendation!
Jim W. Rocklin
5 stars (Yelp.com)
Do you have holes in your screens that allow flies to spit on your food and mosquitoes to sting you in the ass while you are trying to sleep at night? Are your screen doors and sliding glass doors hard to open or do they keep falling off their tracks? Do you have similar problems with closet doors and sliding shower doors? Do your shower doors have so much hard water build up that you are embarrassed to have anyone see them and all of the cleaning products you have tried don't seem to work? Do you have dual paned windows that have failed to the point that they are so fogged up that you cannot see through them?
I have had South Gate Glass help me with every one of those problems at one time or another. They carry hard to find replacement hardware. They have come out and replaced the glass in windows for me. They have built custom screen doors and window screens for me. They have supplied me with cleaning products to remove water spots.
They have always been competitive price wise and have taken care of my problems in a timely manner. I have gotten to the point that I don't even bother to go anywhere else.
FYI: They do not carry auto glass. LOL
Joe K. Sacramento
Fair prices, great service. The installers were quick & efficient while taking the time to make sure the new windows looked good. Second time I have used them. So far, they are excellent.
Joseph M. Sacramento
Southgate Glass was a great find for my husband and I. We needed to buy decorative glass for two kitchen cabinets. I called various local glass shops, and Matt was very persistant (but not pushy) about following up to make sure we were getting what we needed. I had actually already dropped off our cabinet doors to a different glass shop, and ended up picking them up and taking them to Southgate Glass- because they gave me a great price, had what I wanted in stock, and Matt was a very helpful sales associate. I was happy to give them my business, and plan to go back to get a large mirror done.
Kara S. Sacramento
Last week Southgate replaced all the windows (Milgard) in my 23yr old house. Already, I can tell how much warmer the house is and less drafty. From the beginning, start to finish, they were very professional and efficient. Everything went exactly as planned and they were amazingly patient working around me while I sanded, stained and varnished the oak framework surrounding my windows. I had been putting this off for along time, dreading the disruption this could create. I'm so happy I did this and even happier that I chose Southgate Glass to do the job. Many, many thanks to the entire staff that was involved in this undertaking and for making this such a pleasant experience. You guys ROCK!
Kathleen P. El Dorado
Hope you are having a great week.....I thought I'd provide you with some feedback on service received from your staff.........Specifically Matt H and Fransciso......I have ordered a shower door a few months ago and am currently in the process of ordering a tub enclosure and shower enclosure......Franscisco is very professional and does an excellent job of measuring and installing!!!...........Matt H had helped me both times and he is extremely customer oriented and easy to work with..........I have recommended both of them to my relatives and friends.
We purchased a fancy dog door and installation from Southgate Class. The entire process was easy and very professional. I believe the person who came to create the quote was Francisco and the installer was Juan (forgive if the names are wrong!) They were punctual, tidy and friendly. I definitely recommend them! They even called to inform me of a sale that was coming up so I saved extra on the labor as well.
Kiku G. Sacramento
We have two leaking Milgard dual pan low e-glass windows. Asked and got quote from Costco/SGK Home Solution and the Southgate Glass at Sacramento. Costco/SGK gave a quote of $1,137 plus rework on stucco around window frames for an additional $600. The Southgate Glass quotes with the same replacement Milgard windows at $892. Not only that, they said no need to rework on stucco around window trims at all. Rich and Dave from the Southgate Glass did an excellent job. Clear and clean windows glass and carpets after installation, efficient and very courtesy, finished in less than an hour. They are professionals! You can depend on it.
Kitty L. Woodland
Dear Scott,Thank you and the Southgate Glass team for their awesome customer service and knowledge of Milgard windows. Larry Greene, Sales, was superb for our entire process to consider replacing our 1930 windows. Your operations team is excellent with installing! Thank you!
Leanne and Joe Morano
Terrific customer service and product, quality workmanship and great prices! Had new windows installed and a few of the screens needed replacing. From beginning to end, it is one of the few home improvement projects that has been absolutely hassle-free. Everyone at Carmichael Southgate Glass has been so helpful and courteous, from Cliff who placed my order, Jeremy and Steve at the service desk and the installer, Steven who did a fantastic job installing the windows. He was so professional and polite, great work ethic. Look no further if you need new windows or screens....Carmichael Southgate Glass is the place to go! I'm very happy I chose them and will use them again.
Linda G. Carmichael
I am writing to show recognition of the excellent work of one of your employees, Leonard Corona. Leonard has come out to my home several times in the last year. Each time he has been very courteous, with an "aim to please" attitude. He has proven that he can handle any window and screen repair with finesse. He has installed a large beveled bathroom mirror and several sunscreens. He has also replaced several windowpanes and repaired one window. He has fixed others people's mistakes such as removing "difficult" windows without scratching the windowsill and fixing our window that had an inappropriately sized counterbalance. When he replaced my screen door, I pointed out some problems with the installation. He promptly fixed the problems. All his work was down with great care. Leonard is the reason that we have continued to do business with Southgate Glass & Screen.
Southgate quickly responded to my request for an estimate. Unfortunately, the glass I needed to replace my sliding glass door had to be special ordered. David came to install the new glass a couple days later and he did a great job! He cleaned up all the broken glass and even helped with a temporary lock solution!
Lisa D. Sacramento
We are very pleased overall with everything from the beginning to the end. Everything was handled very professional. Yes, I recommend this dealer."
To the owner of Southgate Glass & Screen:
Just a quick note to tell you what a pleasure it was to have such a professional person as Mr. Leonard Corona do the installing of my sunscreens. I have had many repairs people do work on my home but none as pleasant or knowledgeable. He did an excellent job. I feel that when someone does good work that work should be acknowledged. Congratulations on such a great employee. Thank you!
These guys are great! I've done business with them for many years, fifteen years ago they replaced the windows in my whole house. More recently (at my new house) I've had my windows updated with new rollers and locks. Great service - great prices. I highly recommend Southgate Glass for big jobs or small.
Rancho Murieta, CA
Dear Larry and Dave, My husband and I just wanted you to know how impressed we were with your installer Eduardo and Aristo. They were always at the house when they said they would be, so organized and neat. Although there was expected noise that goes with the installation process the two of them were exceptionally quiet. This really impressed me because as mentioned we have a cat who gets stressed out by everything especially people. Their quiet work was much appreciated and lessened the cats stress. We love the window and can really notice the difference in noise level and ease of use. Thank you again!
Mathew and Donna Brandstetter
Dear Stephen, Thank you for you integrity, good spirit and impeccability. You stand out!
Melinda & Bob
I would like to commend your employee Rick Moore for his excellent service. Rick was polite, knowledgeable, and professional. He was also very compassionate to the situation we had here of vandalism. He took his job beyond what was required with a smile. His customer service was exemplary. I will continue to call Southgate and will refer others due to Rick's work and caring. He is great!
Dear Mr. Davis,
This is just a note commending your employee Manuel on assisting me with an estimate for some pate glass window replacement.
My company will be leasing a building that needs place glass window insurance, which led me to seek an estimate for our insurance company. I explained this to Manuel and he promptly provided me with an estimate, knowing full well I wouldn't be utilizing your services immediately, if (hopefully) ever.
This kind of assistance seems rare these days, when many people are hard-pressed to perform any kind of service without compensation.
Please know your company will receive my full recommendation and business should myself, my fellow business people, or friends and family need glass service.
5 Stars (Yelp.com)
We highly recommend Southgate Glass after having worked with them the last seven months. Southgate Glass replaced all 24 windows in our house and we subsequently used Southgate Glass again for new shutters for the windows. The end result is a dramatic and beautiful change to our home, both inside and outside.
We first became aware of Southgate Glass after they replaced some of the windows in our neighbor's home. We were impressed with the workers and our neighbors were very happy with the job. We needed to replace the glass in many of our windows due to a defect and we were not happy with the heat and cold transmission of the windows. Our sales representative, Larry Greene, was excellent. He came out to our home numerous times to help us select the right windows. Many of our windows are very large and we were concerned with how the new windows would look from the outside. We wanted our windows to look like they were part of the original house and not look like a retro-fit. It was a difficult decision for us, but Larry was extremely patient with us and never made us feel like we were a burden to his time. We had a number of issues to consider in changing out the windows such as: would our existing blinds fit the new windows, our alarm system and the color of the windows. We had an especially difficult time choosing the color of the windows and Larry gave us all the time that we needed to make our final decision. We selected the Milgard Tuscany series in white. We went with double hung windows and sliders upstairs in order to be able to clean the windows from the inside. We couldn't be happier with the windows. Not only are the windows beautiful both inside and outside, but you do not feel any heat come through during the hot summer days nor do you feel any cold come through during the freezing winter nights. The installation of the windows went smoothly. After the job was complete, one window needed an adjustment and another window had a slight defect. Southgate Glass immediately sent a Milgard representative to our home. He adjusted the one window and ordered a new frame for the other window.
Although our old blinds fit the new windows, we really wanted to finish the new windows with shutters. We contacted Renee Broadway for help with this. Renee was also extremely patient with us while we looked at the various products available and debated the size of the slats and the color. We selected 4 1/2 inch Skandia shutters with a hidden rod. We ordered one window initially as a test to make sure that we were happy with the result. It went well, so we decided to order shutters for the rest of the house. An error was made on the frame for the kitchen window. As soon as we contacted Renee about the error, a new frame was ordered and installed within a week. The two master bathroom frames also did not fit. Again, as soon as we notified Renee of the problem, she ordered two new shutters and she personally delivered them when they came in. All of the shutters look stunning in our home and really give our home a "model" look.
The customer service at Southgate Glass is superb. Both Larry Greene and Renee Broadway are extremely professional and personable to deal with. The prices were reasonable for quality products. We could not be happier with our new windows and shutters.
Mike And Maureen F. Roseville
Steve, I am sure you hear about it when things don't go as planned, but this is a totally different story.
Steven and Brian currently are in the midst of the mirror removal project and things couldn't be better. Over half done and not one broken mirror. My boss is ecstatic as are the corporate officers that are on site as we start this major renovation. You and your team made me a hero at Sparetime Inc. If there is a file of "atta boy" letters in your organization, would you please make sure this one goes in Steven and Brian's files. They are quick, courteous and above all they instill a sense of trust. Also please forward this to your boss and his boss.
Thx and have a great weekend,
Gentlemen of Southgate Glass & Screen:
I just want to send you a thank you note for the beautiful job you did on our Milgard windows. Big thanks to Larry for the great job he did in setting up the contract and going over all the details. MUCHO thanks to Eduardo and Joe for the most excellent installation job of all time. You have no idea how much effort they put into making our windows look like "prime time".
All three of these gentlemen deserve raises (if you want to keep them from going to other competition).
Eduardo, you really went the extra distance with the dry-rot situation. My wife and I cannot express how truly thankful we are to you. Joe, you just keep listening and watching Eduardo and many good things will be coming your way. You are a hard worker and are a great helpmate to Eduardo (not that you don't know what you are doing without him - it's just nice to see a team approach to getting a job done). Joe and Eduardo, I also really appreciated how you managed to minimize the dust in the house.
Anyways, from a guy whose sister owns a glass company (Amador Glass), and whose father was a professional glazier- he once worked for your company, and whose brother is a glazier and screen guy, I can truly say that your company gets an A+ from the Miller clan.
We had a new window installed today by two of your employees. We found them to be courteous and knowledgeable about their job.
They addressed our concerns and finished the job in record time. You have two fine employees.
Mr. & Mrs. C. E. Black
"This dealer was very flexible with my schedule, and competitive in price. The installers did well on a difficult installation. I called them to correct one item, and they came right out within a couple days to finish it. I recommend this dealer. They stand behind their work."
Dear Mr. Coppage:
Your name was on the card that I found on my gate several weeks ago which left to my call. I am assuming you are the owner or manager of Southgate Glass. And in keeping with the Golden Rule, if I was in your position, I'd like to hear about customer satisfaction.
Both the gentleman who came out to give me the estimate on 4/19 and the young man who installed the patio door this morning were courteous and efficient...and wasted no time! The installer went the extra mile and did a few extra things which were tremendous help since I'm in the great-grandmother category. I will surely be telling others here in the complex about Southgate when then opportunity presents itself.
Mrs. Carolyn Liell
If you need a shower door, parts for your mirrored doors, or glass for your table tops.....Southgate glass is the place to go! Everyone from Matt H in sales to Francisco in installation are extremely professional and very customer oriented. I have recommended SG Glass to numerous relatives and friends.
Nevik Y. Sacramento
If I could give 10 stars, I would. Technician Rick (Sales Rep Brian O.), was quick and thorough repairing the windows, and did an amazing job cleaning up the broken glass that was scattered all over my computer, on my desk, in my paper folders and files, etc, plus the furniture and rug.
Rick was totally considerate of my concerns in not allowing my cats to get outside, by making sure he closed doors behind him, and watched closely, that none slipped out with him.
In addition, the price was right; my insurance company recommended them, and gladly accepted their charges. I highly recommend Southgate Glass... and especially Rick... to anyone in need of any type glass repair / replacement.
Norma T. Rio Linda
Custom shower glass install looks amazing. Office and install staff were responsive and focused on customer satisfaction. During design they offered many innovative ideas and custom installation options. I can't say enough good things about these guys. I will definitely be a returning customer.
Phil T. Sacramento
We had Southgate Glass install window sunscreens and added a security door to our garage side door. Before going with Southgate Glass I entertained other similar companies but Southgate Glass provided a higher quality sunscreens and security door. And the overall price was lower for a better product and that included installation. I worked directly with Scott and he was responsive in listening to what I needed for the work on my house. Steve who came out to the house provided good recommendations on types of sunscreens and security door. He was friendly and professional. And more importantly he didn't try to upsell me like some other companies tried to do in previous walkthroughs for the quotes. I then worked with Steve from the office was very responsive in contacting me with quotes and providing them by email. I appreciated receiving the information by email that way I had time to compare the quotes and take my time in making a decision. I had numerous questions about the product types and Steve from the office was very patient and timely in responding to my emails. He worked with me on scheduling the installation that fit into my schedule. The first Steve who came out for the first walkthrough did a great job installing the security door and sunscreens. Working the Southgate glass team was a great experience due to their focus on customer satisfaction and providing quality products. We highly recommend Southgate check out their website to see the various products and services they provide. Thanks again to Scott, Steve in the office and Steve in the field. Great Job.
Randy G. Rocklin
5 star rating (Yelp.com)
Thrilled at the price, product and professionalism. Rick came out same day as we called to take measurements and our window was replaced the first day we were available. The job is immaculate. Called Home Depot in 2009 to replace a mildewed dual pane (half the size of this one) and were told the pane couldn't be replaced. It cost us more than 3x today's job since we had to get a new window - that doesn't match our others. Strongly recommend Southgate Glass - my small job was treated with importance. They'll be who we call when we are ready to re-window our home.
Rebecca H. Sacramento
To: Scott Davis
I wanted to take this moment to inform you of how pleased I am with the quality of the 3/8th shower glass installation your company completed for me this month.
I realize that only highly skilled craftsmen can create and install a custom fitting shower glass without the use pf metal trim to compensate for minor alignment issues. It is obvious that your installers take great pride in their work.
I could not have asked for a more perfect result and finish to my remodel, thank you.
Please use this letter at your discretion to inform other potential customers of the great work your company provides. I would give the highest recommendation to all who seek your service.
Came in at 4:15 pm needing a glass shelf cut. They were slammed and said they could have it ready tomorrow. But when I explained I live in Grass Valley and was only in Sac for today Matt H cut the shelf in 15 min so I wouldn't have to drive down again. Thanks guys! -Rob
Robert A. Grass Valley
Last June we took the plunge and ordered a new casement window from Southgate Glass for our kitchen. I'd always dreamed of having one so I could push open the panes dramatically, lean out amongst the twittering birds and twirling butterflies, and breathe in the fresh clean air while singing a happy song. Yeah, too many Disney Princess movies growing up. :) Brian actually talked me out of the push out kind when he pointed out that I wouldn't be able to reach the window to CLOSE it from behind my kitchen sink. Smarty pants. ;) Anyway, we decided to pay the extra dollars to have them do the install because the new window was a different size than the one that was being replaced and it seemed like a good idea to have professionals being the ones cutting a hole in the side of our house. We have stucco so we were glad to have someone else do the work! Anyway, the guys who did the install were great - they were fast, professional and courteous, and cleaned up the work area beautifully when they were done. The window was as amazing as I'd dreamed (although not quite as dramatic when using the crank to open it).
Fast forward to about a month ago when I noticed that the bottom board framing the window was pulling away from the wall (outside). It was also splitting because it was warping. Uh oh. I contacted Brian via email, with pictures, asking if this was something that would be covered under their workman's warranty. A day later I received a call from Brian's supervisor (also named Brian) who said no problem, they were happy to take care of the warping board. He then asked if we had painted the trim and I said no, because they painted it such a pretty white for me. Ah, he said, that was why the board was warping - that pretty white was just a primer. He said that they should have told us to paint the trim to keep the moisture out. Huh. Now that he mentioned it, I think that may have been passed on to us at the time we made the appointment to have the window installed, but because it looked so pretty I completely forgot about it. I told this to Brian, fully expecting him to state a charge for the repair of the board. But he didn't. He even asked if I'd noticed any of the other boards beginning to warp and when I said I hadn't really noticed, he said he'd have his repair guy bring extra just in case. They came out less than a week later and replaced all 4 boards for us. Again, the work was well done. And this time the primer is not a pretty white, but beige that matches our stucco, so I will be more inclined to paint it ASAP. :)
They didn't have to come out, on their dime, to replace something that was our fault for not painting. I am extremely impressed and appreciative of their customer service. I believe you get what you pay for, and I'm happy we decided to give Southgate Glass our business. I will recommend them to anyone needing windows or doors in the future. And someday, when I am flush enough to afford them, I will have them back to install those glass French doors in my dining room (I'm going to push open a pair of windows dramatically one of these days!)!
Robin F. Roseville
With Appreciation . . .One of the nice things about being older is that we've had a lot of time in life to discover what really deserves a 'thank you' and what doesn't. Thank You
"And we are older! So were our windows!
We immediately noticed the change in the road noise. And we're looking forward to a cooler summer - thanks to Southgate.
Larry was great to work with and your installation crew is exceptional. They cleaned my windows better than I can.
Atascadero Glass (friends for 40+ years) gave us your name and we're grateful!
We would recommend you in a heartbeat."
Thanks again, Rod & Sharon Head (April 2011)
Rod & Sharon Head
Just had Steven E. from Southgate Glass in Carmichael replace my bay windows, he did a fantastic job! Clean, very reliable and on-time to do the job! Nice guy very honest and will help in any way he can. Having them come back to do other windows in the house in the very near future. I would completely recommend him to anyone.
Ron C. Rocklin
Dear Mr. Davis,
I write to thank you and your staff for the great work you did in replacing my old windows with high performance, dual-paned windows. I primarily worked with "Willy" and on occasion with "Chuck". Both were professional and courteous.
As in any home improvement project, there were some glitches. Your staff handled them to the best of their ability. Often times it is more valuable to see how a company will serve you when things go wrong - as things so naturally so in life.
Thank you again for a quality job.
Rosario P. Cortes
The guys just finished the job today at our house on Flora Vista Lane. We couldn't be happier with the work they did. The windows look great and they were very professional. Rachelle and I are very glad we went with Southgate Glass and if you ever need a reference, just let us know.Thanks again,
Wanted to let you know what a pleasure it was working with your company. From my first phone contact till the techs walked out the door. Jeremy was wonderful. Steven & Tony were helpful & very efficient. Many thanks & I will recommend you.
"I got top line glass and sound proofing. It went smoothly, they were professional and very courteous. They definitely knew the job. They took their time, and didn't rush through it. I am definitely going to use them again!"
Susan M. Elk Grove
"Dear Mr. Davis:
I recently had my home installed with Milgard windows by your company, and I want to tell you how pleased I am with the windows and the men who installed them. Ruben and Aristio were outstanding with their conscientious attention to the details of taking my old windows out and replacing them with the new windows. They were careful not to damage anything and did clean up each day they were here. Ruben, in particular, made sure that the two windows that had to be replaced fit by color and style in my older home. He took down my window air conditioner and when he reinstalled it, he made sure it was on a much more secure foundation than originally fitted. I can't tell you how much I appreciate all his effort in helping me with my home.
Willie Davis was the first person I talked to about replacing my windows, and because he represented your company ethically and fairly, I felt safe to go through Southgate Glass. Everything he said he would do, he did to assist in the completion of the job. When I didn't know how to get some window coverings down, he took time on his day off to make sure they were down before the installers came to replace the windows.
Three neighbors have already asked me who I went through to install my new windows, and because of the fine work of your capable staff, I felt comfortable in recommending Southgate Glass & Screen to then. My only complaint was that Aristio revealed he was a Lakers' fan, but I won't hold that against him since they lost to the Spurs.
Thank you for a job well done!!"
Susan R. Shaver
Dear Mr. Davis,
I am writing you this afternoon because I was so pleased with the service I received from beginning to end. My first contact with the company was on the phone with you. You were courteous and helpful. Brad arrived 10 minutes before the appointed time so his punctuality impressed me. Richard was accurate in giving the quote for the job. Today Leonard arrived on time. He was quick and thorough in putting up the screen. His assistant, Oscar, took pride in his work and even redid a screen to make it perfect. I appreciate the integrity and customer service I experienced. I will promote your company to my friends and co-workers.
"I was recommeded to them by a local contractor.
I gave them an impossible task. I needed a pet door cut and installed into a storm door. Every other glass shop said it could not be done. They bent over backwards to help me and they did it!
Great customer service above and beyond. The showroom is beautiful, the work very professional and the employees are terrific.
I would recommend them to anyone for doors, glass, and windows. They have been around for decades and their business went from father to son. They operate like a friendly small town business but do high quality, high end work.
I can't conceive of doing business with anyone else since in the business.
Southgate Glass, thank you!"
-Thomas S, Carmichael, CA (March 2011)
Thomas S. Carmichael
"I redid all the original 1970's windows in my home. The whole process form sales to installation was handled professionally. I am very please with the results. Yes, I recommend this dealer.
Very satisfied with dealer service from initial meeting to final installation. We had put off purchasing new windows for many years, mainly due to the expense. Our home is 50+ years, so we also had some concerns about the installations. As it turned out, the whole process was unexpectedly easy, and the end results were great. All the staff and crew that we encountered were very knowledgeable and professional. Any issues or concerns that we had were handled promptly. Yes, I recommend this dealer.
"Thank you Cliff. Too many companies forget that your success during down times is dependent upon your actions during good times. I look forward to working with you."
Tried to replace rollers on my closet mirror doors. Bought my parts from Rafael asked him if there were any tricks into removing the rollers and putting new ones on. Rafael talked me though it and I said I got it. No brainier, ya right after 2 hours I still couldn't get the new rollers on correctly. Called Southgate Glass they told me to bring the door down and they'll put it on, get there Rafael tells me no problem he put the rollers on with in 5 minutes. Great customer service....